Terms

These terms apply when you, as a consumer, order a cabinet from Forma Custom through formacustom.com.

1. Who we are

Forma Custom is run by [LEGAL COMPANY NAME], organisation number [ORG. NO.], VAT number [VAT NO.], [REGISTERED ADDRESS], Sweden. Email: info@formacustom.com

2. How an order works

1. You design your cabinet in the Forma builder and send us the design. Sending a design does not commit you to buy anything.
2. We review it. A real person checks every design. Within 2–3 working days you receive a quote and a realistic visualisation of your cabinet. The visualisation shows how it will look; the dimensions are always those in your design.
3. The quote is valid for 30 days. The design in the quote is the design we build. If you want a change, we send a new quote.
4. You confirm. The agreement is made when you confirm the quote with the button “Confirm order with obligation to pay”.
5. You pay. Production starts when we have received your payment or deposit (see section 4).
6. We build, pack and deliver (see sections 5 and 6).

3. Prices

All prices are in [SEK / EUR] and include Swedish VAT (25 %). The delivery cost is shown as its own line in your quote. The price in the confirmed quote is the price you pay.

For deliveries to Norway, Norwegian import VAT and customs fees may be charged on delivery. These are paid by the customer.

4. Payment

Payment is made by bank transfer. Customers outside Sweden can pay by SEPA transfer using the IBAN and BIC in the quote. You can choose to:

• pay the full amount when you confirm, or
• pay a 30 % deposit when you confirm, and the remaining 70 % before delivery.

Production starts when your payment or deposit has reached our account. We deliver once the full amount has been paid.

5. Production time

Production currently takes about 4 weeks from receipt of payment or deposit. The exact expected date is stated in your quote. If we are delayed, we will tell you as soon as we know.

6. Delivery

• Flat-packed: every part is labelled, hardware is bagged per assembly step, and a one-page assembly instruction is included.
• Built together (assembled) cabinets can be delivered to Sweden, Norway, Denmark and Finland.
• We deliver flat-packed cabinets to the EU countries served by our carrier, and to Norway.
• In Stockholm we deliver ourselves. Elsewhere we ship with DHL on pallets; delivery usually takes up to 7 days after dispatch.
• Parts are wrapped in foam and packed flat in a wooden box built to fit your order.
• The risk for the goods passes to you when you or someone you appoint receives them.

Please check the box when it arrives. If there is visible damage, note it on the delivery receipt and tell us as soon as possible.

7. No right of withdrawal — your cabinet is made to your measurements

The 14-day right of withdrawal for distance purchases does not apply to Forma cabinets, because every cabinet is made to your own specifications and measurements (Swedish Distance Contracts Act, lagen om distansavtal och avtal utanför affärslokaler, chapter 2, section 11, point 3; EU Directive 2011/83/EU, article 16(c)). We tell you this before you confirm, and confirming the quote means you accept it.

8. Cancellation before production

• Before you confirm: you can decline or ignore the quote at no cost.
• After you confirm, before production has started: you can cancel by emailing info@formacustom.com. We charge a cancellation fee of 15 % of the quote price to cover design review, the visualisation and planning. Any amount you have paid above that is refunded within 14 days.
• After production has started: the order can no longer be cancelled, since the cabinet is made only for you.

9. Faults and complaints

You have the rights the Swedish Consumer Sales Act (konsumentköplagen) gives you, and our warranty never limits them:

• You can complain about faults that appear within 3 years of delivery.
• Tell us within a reasonable time after you notice the fault. A complaint made within 2 months is always in time.
• A fault that appears within 2 years of delivery is presumed to have existed at delivery, unless we can show otherwise.

Send your complaint to info@formacustom.com with your order number and photos of the fault. We answer within 2 working days.

10. Forma warranty

In addition to your legal rights:

• Remake guarantee: if a part arrives damaged or doesn’t fit, we remake it at no cost.
• 5-year warranty on construction: joints, carcass and factory-fitted hardware, against manufacturing and material faults.

The warranty does not cover damage caused after delivery, such as misuse, incorrect assembly, accidents, moisture or water, or normal wear.

11. Personal data

We handle your personal data as described in our Privacy policy.

12. Disputes

If we can’t agree, you can turn to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow ARN’s recommendations. [CONFIRM: “We follow” / “We take part in ARN’s proceedings”.]

If you live in another EU country, you can also get free help from the European Consumer Centre in your country.

These terms are governed by Swedish law. If you live in another country, this does not take away the protection that the mandatory consumer laws of your country give you.